Training Courses

Momentum Training & Consultancy provide everything businesses need to ensure their trainees, on our courses, have every opportunity to gain their chosen qualification. We operate in a firendly and welcoming environment, run by a highly motivated and experienced team.

We offer very successful courses to gain qualifications in the following areas.

Customer Service Level 2

This qualification is ideally suited to anyone starting their career in the service industry.

The skills you will learn include the following:

  • How to speak to the public in a friendly professional manor
  • Improved self-confidence
  • Improved product knowledge
  • Improved selling techniques

Customer Service Level 3

This qualification is ideally suited to any individual that has completed a management and leadership skills course. Holds a customer service level 2 qualification or has over 2 years’ experience working in a customer service environment.  

The skills you will learn include the following:

  • Assess and improve your management skills
  • Get a better understanding of how to support your team
  • Provide better leadership and direction in your area of work
  • Becoming the ultimate professional in the service sector

Our friendly professional team are on hand to tailor make the perfect course to suit your business needs.


Team Leading Level 2

This qualification is ideally suited to a member of staff that has been promoted and is now in charge of one or more staff.

The Team Leading Level 2 qualification will also benefit any member of staff, who is about to run their first project, where they will be engaging with other people.

The skills you will learn include the following:

  • How to carry out an appraisal
  • How to give positive feedback to staff
  • How to carry out a SWOT analysis
  • An introduction into leadership styles

Our friendly professional team are on hand to tailor make the course to suit your business needs.


Team Leading Level 3

This qualification is perfect for any member of staff that would like to improve their management and leadership skills.

They will learn new skills that will make them more productive in the work place.

The candidates will learn the following skills:

  • How to hold meaningful team meetings
  • How to carry out appraisals on staff
  • How to give positive feedback to staff
  • The different types of leadership styles
  • You must have responsibility for one or more members of staff.

Our friendly professional team are on hand to tailor make the course to suit your business needs.


Hairdressing

If your are interested in learning about all of the hairdressing services we offer, please visit our dedicated hairdressing academy website www.falltricksacademy.com

 

Your future is created by what you do today not tomorrow!


Dream big, work hard, stay focused & support yourself with good people!